Shipping policy

1. Shipping Regions

We ship to most countries worldwide, including Europe, the United Kingdom, North America, and selected international destinations.

Certain territories may be excluded due to carrier, customs, or regulatory restrictions.
If you are unsure whether we can ship to your location, please contact us before placing your order at contact@thenewmirae.ch.

2. Order Processing Time

Orders are carefully prepared and dispatched within 24 to 48 business hours after purchase.

During peak periods, order processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

• Europe & United Kingdom: approximately 4–14 business days

• North America (USA & Canada): approximately 7–21 business days

• Middle East & Asia: approximately 10–17 business days

• Oceania & remote areas: approximately 14–20 business days

These timeframes are estimates only and may vary depending on the carrier, customs clearance, or local delivery conditions.

4. Shipping Methods & Carriers

We work with trusted international logistics partners, such as postal services and specialized carriers, selected for reliability and tracking quality.

In some cases, items from the same order may be shipped in separate parcels to ensure optimal protection and delivery efficiency.

5. Shipping Costs

Shipping costs (or free shipping, if applicable) are clearly displayed at checkout and may vary depending on:

• destination country,

• parcel weight and dimensions,

• selected shipping method.

No hidden fees are added after purchase.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.

Unless otherwise specified at checkout, these charges are not included in our prices and remain the responsibility of the customer.

We cannot predict or control these charges.
If a shipment is refused due to unpaid customs fees, return shipping and related costs may be deducted from any applicable refund.

7. Stock Availability

Product availability shown on the website is indicative and based on real-time information from our logistics partners.

In rare cases where an item becomes unavailable after purchase, we will:

• inform you as soon as possible, and

• offer either an alternative solution or a full refund.

8. Damage in Transit

Upon delivery, please:

• inspect the parcel and its contents carefully,

• report visible damage to the courier when possible,

• notify us within 3 days of delivery if any damage is discovered.

We may request clear photos or videos of:

• the outer packaging,

• the inner packaging,

• the damaged item.

We will work with you to find a suitable solution as quickly as possible.

9. Lost, Delayed or Unclaimed Parcels

If a parcel is delayed, we will assist you with tracking and carrier inquiries, but delivery dates cannot be guaranteed.

If a parcel is returned to us due to:

• an incorrect address provided by the customer,

• refusal without valid reason,

• failure to claim the parcel,

additional reshipping or handling fees may apply.

10. Contact

For any shipping-related questions, please contact us at:
 contact@thenewmirae.ch.

Our customer support team is available 7 days a week, in French and English.